Frequently Asked Questions
Everything you need to know about your new favorite pair of boots.
How do I break in my new Dr. Martens boots?
Breaking in our leather can take a little time. We recommend wearing thick socks and using our Wonder Balsam to soften the leather. Start with short periods of wear around the house until they begin to mold to your feet.
What is your return policy?
We offer a 30-day return policy for all items purchased through our online store, provided they are in original, unworn condition and in their original packaging.
How do I know what size to order?
Dr. Martens typically run true to size, but since we do not offer half sizes, we recommend sizing down if you are in between sizes. Please refer to our detailed Size Guide for specific measurements.
Do you offer vegan options?
Yes, we have a dedicated Vegan collection that uses 100% synthetic materials while maintaining the classic DM durability and aesthetic. Look for the yellow heel loop to identify our vegan-friendly styles.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Can I get my boots repaired or resoled?
While we do not offer an in-house repair service, our heat-sealed air-cushioned soles are built to last. For general maintenance, we recommend using our official shoe care kits to extend the life of your footwear.